Privacy Policy

1. Introduction

Talexa Inc. ("Talexa," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and Service at talexa.io.

2. Information We Collect

We collect the following categories of information:

a) Account Information

• Name — provided when you register or sign in with Google.
• Email address — used for account management and communications.
• Profile image (from your Google account, if applicable).

b) Webinar Data

• YouTube video URLs and titles you submit.
• AI-generated transcripts, interactions, and chat logs associated with your webinars.
• Webinar configuration settings (schedule, attendance, webhook URLs).

c) Viewer & Lead Data

• Names and emails submitted by viewers through your webinar's lead capture forms.
• Chat messages sent during live webinar sessions.

d) Usage & Technical Data

• Browser type, device type, IP address, and referring URL.
• Pages visited, features used, and session duration.
• Cookies and similar tracking technologies (see Section 4).

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process payments and manage your subscription.
• Send transactional emails (e.g., account links, billing receipts).
• Improve our platform through analytics and usage data.
• Respond to support inquiries.
• Deliver targeted advertising and measure the effectiveness of our marketing campaigns (via Meta Pixel — see Section 4).
• Comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies on our website. Specifically:

Meta Pixel (Facebook Pixel)

Our website uses the Meta Pixel (Pixel ID: 762691373340620), a tracking technology provided by Meta Platforms, Inc. The Meta Pixel allows us to:

• Measure the effectiveness of our advertising on Facebook and Instagram.
• Show you relevant ads on Meta platforms based on your visit to our site.
• Track conversion events such as page views and sign-ups.

The Meta Pixel collects data such as your IP address, browser information, and pages visited. This data is processed by Meta in accordance with their Data Policy. You can opt out of Meta's interest-based advertising at facebook.com/settings.

Google Tag Manager

We use Google Tag Manager to manage and deploy tracking scripts on our site. GTM itself does not collect personal data, but it may load third-party tags that do. You can learn more at Google's Privacy Policy.

Session Cookies

We use authentication cookies to keep you logged in. These are strictly necessary for the Service to function and cannot be disabled while using the platform.

5. Data Sharing & Third Parties

We do not sell your personal data to third parties.

We may share your data with trusted service providers who assist us in operating the Service, including:

• Neon (PostgreSQL) — secure cloud database hosting.
• Airwallex — payment processing and subscription management.
• Resend — transactional email delivery.
• OpenAI / Groq — AI transcription and content analysis (video transcripts only, no personal data).
• Meta Platforms — advertising and analytics via Meta Pixel.

All third-party providers are contractually obligated to handle your data securely and in compliance with applicable law.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or legitimate business interests (e.g., billing records).

7. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your personal data.
• Opt-out — opt out of marketing communications at any time by unsubscribing from emails or contacting us.

To exercise any of these rights, email us at support@talexa.io.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure cookie handling, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@talexa.io.